Frequently Asked Rug Questions

Why must you take my rugs out of the house to clean them? Can you do them here?

Many area rugs need extra attention during the cleaning process. Their construction is not at all like carpet, and more steps need to be taken to thoroughly, safely clean a rug. Not all of these steps can be performed in your home. We often use special equipment and cleaning products designed specifically for various types of area rugs. To use carpet cleaning equipment and higher pH solutions on your fine rugs could be very damaging to the fibers and dyes!

Do I really need to put rug padding under my rugs?

We highly recommend a good rug pad under each and every rug. Rug pads absorb wear, help protect your floor underneath the rug, and often help keep rugs from shifting underfoot. If you have rug pads already, but haven’t replaced them in a while, please consider it! They are only meant to last between 3-5 years. Old rug pads become thin and weak, or their rubberized backing may stick to your floors.

Do you guarantee your work?

As always, we want you to be happy with our workmanship and the quality of our work. If you are ever unsatisfied, please let us try to make it better! If you remain unsatisfied, we are happy to refund your money. We also guarantee our Pet Decontamination & Odor Control treatments.

My rug got damaged. Can you repair it? Is it expensive?

Whether your rug has damaged fringe, loose side cords, holes, missing corners, or any other type of damage, we can fix it! Our professional repairers are happy to provide a free estimate. Some repairs may be slightly visible after completion, and we cannot guarantee a 100% color match, but we will get as close as possible. Prices vary depending on difficulty, and we cannot venture a guess without seeing your rug.

Will fiber protector keep pet urine from staining my rug?

While professional strength fiber protectors do an excellent job of allowing a spill or stain to remain on the surface of the fibers for a limited window of time (10-15 minutes) to allow for easy removal, this is simply not a long enough time to protect rugs from most pet accidents, which commonly occur while you are away at work. By the time you return home several hours after the accident has happened, the urine will have already penetrated through the protective barrier. We recommend treating the rugs with protector, and hoping for the best!

Do you clean wall-to-wall carpet too? How about tile?

CBM Rug Cleaning has a sister company, CBM Carpet Cleaning, which does provide carpet, tile, leather, and upholstery cleaning services to both residential and commercial properties. Please refer to our website for more information. For all of the services CBM Rug Cleaning provides, please refer to our SERVICES tab above to learn more.

Do I need to bring my rugs to you, or will you pick them up? Is there an extra charge?

CBM Rug Cleaning offers free rug pick-up and delivery for large rugs, and on orders of multiple smaller rugs. You may drop your rugs off anytime Monday – Friday between the hours of 9:00am – 5:00 pm, or evenings or Saturdays by appointment. Extra charges may apply for furniture moving on pick-up and/or delivery.

I used a spot cleaner on my rug and now the colors have bled. Can you wash this out?

Most over-the-counter spotters are far too alkaline for the dyes used in hand made rugs. When these are combined with high pH stains like pet urine, it’s a recipe for disaster! Rarely do the bled colors rinse away with regular washing. Instead, rugs with dye damage need to be treated with color removers and reducing agents to improve the area. While we’d love to say that this always works, it really is more “art” than “science.” We are happy to give you a free estimate after we assess the damage.

How often should I have my rugs professionally cleaned?

If your rugs are in a well-used area, such as the family room or in an entryway, they should be cleaned and rotated annually to help prevent premature wear and staining. If your rugs are in a lesser-used area, such as the bedroom or an office, you should be ok cleaning and rotating them every other year. No matter where the rugs, if you have pets, they should be cleaned and rotated at least once a year, more often if the pet has accidents.

Do you have questions about caring for your rugs?

We’ve collected an entire library of videos dedicated to key topics related to the care of your rugs.

We invite you to take a few minutes to review our video collection and then give us a call to discuss how we can help you properly maintain your fine area rugs.

Our topics include items such as: How Often to Clean Your Rugs, Identifying and Protecting Your Rugs From Moth and Bug Damage,  Understanding Different Types of Rugs, Treating Pet and Urine Damage, and more!

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CBM Rug Cleaning
730 Grand Ave
Billings, Montana  59101
(406) 259.5903

Mon - Fri 8am - 5pm
Saturday - Closed
Sunday - closed

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