Frequently Asked Questions

Many rugs require special care beyond what can be done in your home. Unlike carpets, rugs have unique construction that demands extra steps to ensure a thorough, safe cleaning. Some of these steps require specialized equipment and cleaning solutions tailored to different rug types. Using standard carpet cleaning tools and high-pH solutions on delicate rugs can harm their fibers and colors. By cleaning them in a controlled environment, we can properly care for them without risking damage.

Yes, we strongly recommend using a quality rug pad under every rug. A rug pad helps absorb wear, protects your flooring, and prevents slipping. If you already have a rug pad but haven’t replaced it in a while, it may be time for an update! Most rug pads are designed to last only 3-5 years. Over time, they can become thin, lose their effectiveness, or even cause damage if their rubber backing starts to stick to your floors.

Absolutely! Your satisfaction is our priority. If you are ever unhappy with our workmanship or the quality of our service, we welcome the opportunity to make it right. If you’re still not satisfied, we are happy to offer a refund. Additionally, we stand by our Pet Decontamination & Odor Control treatments with a full guarantee.

Whether your rug has frayed fringe, loose side cords, holes, or missing corners, we can restore it. Our skilled repair specialists will assess the damage and provide a free estimate. While some repairs may be slightly visible, and an exact color match isn't always possible, we strive for the best possible result. Pricing depends on the complexity of the repair, so we’ll need to examine your rug before giving an accurate cost estimate.

Fiber protectors are highly effective at repelling spills and stains for a short period—typically 10-15 minutes—giving you time to clean up before they soak in. However, they are not foolproof against pet accidents that go unnoticed for hours. By the time you return home, urine can seep past the protective barrier and into the rug fibers. While we recommend applying fiber protector as an added layer of defense, it’s important to manage expectations and clean up accidents as soon as possible.

Yes! While CBM Rug Cleaning specializes in area rugs, our sister company, CBM Carpet Cleaning, offers professional cleaning services for carpet, tile, leather, and upholstery in both residential and commercial spaces. For more details, visit www.cbmcarpetcleaning.com/services. To learn more about the services CBM Rug Cleaning provides, check out the SERVICES tab above.

CBM Rug Cleaning provides free pick-up and delivery for large rugs and multiple smaller rugs. You are also welcome to drop off your rugs Monday–Friday from 9:00 AM to 5:00 PM, or by appointment in the evenings or on Saturdays. If furniture needs to be moved during pick-up or delivery, additional charges may apply.

Many store-bought spot cleaners are too alkaline for the delicate dyes in handmade rugs. When mixed with high-pH stains like pet urine, they can cause serious color bleeding. Unfortunately, standard washing won’t usually reverse this damage. Instead, we use specialized color removers and reducing agents to improve the affected areas. While results vary—since this process is as much an art as it is a science—we're happy to assess the damage and provide a free estimate.

For rugs in high-traffic areas like family rooms or entryways, annual cleaning and rotation are recommended to prevent premature wear and staining. Rugs in lower-traffic areas, such as bedrooms or offices, can typically be cleaned and rotated every two years. However, if you have pets, rugs should be cleaned at least once a year, or more frequently if accidents occur, to maintain their condition and hygiene.