We highly recommend a good rug pad under each and every rug. Rug pads absorb wear, help protect your floor underneath the rug, and often help keep rugs from shifting underfoot. If you have rug pads already, but haven’t replaced them in a while, please consider it! They are only meant to last between 3-5 years. Old rug pads become thin and weak, or their rubberized backing may stick to your floors.

As always, we want you to be happy with our workmanship and the quality of our work. If you are ever unsatisfied, please let us try to make it better! If you remain unsatisfied, we are happy to refund your money. We also guarantee our Pet Decontamination & Odor Control treatments.

Whether your rug has damaged fringe, loose side cords, holes, missing corners, or any other type of damage, we can fix it! Our professional repairers are happy to provide a free estimate. Some repairs may be slightly visible after completion, and we cannot guarantee a 100% color match, but we will get as close as possible. Prices vary depending on difficulty, and we cannot venture a guess without seeing your rug.

While professional strength fiber protectors do an excellent job of allowing a spill or stain to remain on the surface of the fibers for a limited window of time (10-15 minutes) to allow for easy removal, this is simply not a long enough time to protect rugs from most pet accidents, which commonly occur while you are away at work. By the time you return home several hours after the accident has happened, the urine will have already penetrated through the protective barrier. We recommend treating the rugs with protector, and hoping for the best!

CBM Rug Cleaning has a sister company, CBM Carpet Cleaning, which does provide carpet, tile, leather, and upholstery cleaning services to both residential and commercial properties. Please refer to our website www.cbmcarpetcleaning.com/services for more information. For all of the services CBM Rug Cleaning provides, please refer to our SERVICES tab above to learn more.

CBM Rug Cleaning offers free rug pick-up and delivery for large rugs, and on orders of multiple smaller rugs. You may drop your rugs off anytime Monday – Friday between the hours of 9:00am – 5:00 pm, or evenings or Saturdays by appointment. Extra charges may apply for furniture moving on pick-up and/or delivery.

Most over-the-counter spotters are far too alkaline for the dyes used in hand made rugs. When these are combined with high pH stains like pet urine, it’s a recipe for disaster! Rarely do the bled colors rinse away with regular washing. Instead, rugs with dye damage need to be treated with color removers and reducing agents to improve the area. While we’d love to say that this always works, it really is more “art” than “science.” We are happy to give you a free estimate after we assess the damage.

If your rugs are in a well-used area, such as the family room or in an entryway, they should be cleaned and rotated annually to help prevent premature wear and staining. If your rugs are in a lesser-used area, such as the bedroom or an office, you should be ok cleaning and rotating them every other year. No matter where the rugs, if you have pets, they should be cleaned and rotated at least once a year, more often if the pet has accidents.